Return Policy
At DYAR.shop, customer satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we’re here to make the return process simple and hassle-free. Please review our return policy below.
1. Eligibility for Returns
Products can be returned under the following conditions:
•The return request is made within 14 days of receiving your order.
•The product is in its original packaging, unopened, unused, and in the same condition as delivered.
•The product is not part of the non-returnable items category (see Section 4).
2. Return Process
To initiate a return, please follow these steps:
1.Contact our customer support team at support@dyar.shop or via phone at +971568557895 with your order details and the reason for the return.
2.Once approved, you will receive instructions on how to return the product.
3.Pack the product securely to prevent damage during transit.
4.Ship the item back to us using the address provided in the return approval email.
3. Refunds
Refunds will be issued in the following manner:
•Original Payment Method: Refunds will be processed to the same payment method used during purchase.
•Cash on Delivery Orders: Refunds will be credited to your provided bank account or issued as a store credit.
Processing Time: Refunds typically take 5–10 business days after the returned item has been inspected and approved.
4. Non-Returnable Items
Certain products are not eligible for returns due to hygiene and safety reasons, including but not limited to:
•Opened or used beauty and skincare products.
•Items with broken seals or tampered packaging.
•Clearance or final sale items.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately within 48 hours of delivery. Provide clear photos of the product and packaging for faster resolution. We will replace the item or offer a refund at no additional cost.
6. Shipping Costs for Returns
•For items returned due to a mistake on our part (e.g., wrong item delivered), we will cover the return shipping costs.
•For other returns, customers are responsible for return shipping fees.
7. Exchange Policy
Exchanges are subject to product availability and approval. If you wish to exchange an item, please contact us to check stock availability and receive further instructions.
Cancelation Policy
Customers can cancel their orders during the period between placing the order and before it is shipped or received. If you wish to cancel your order, please contact us immediately via email or customer service.
Terms & Conditions:
•Orders can be canceled free of charge if they have not been shipped yet.
•If the order has already been shipped, it cannot be canceled, but you may follow our Return & Exchange Policy after receiving the product.
•Refund processing (if applicable) may take 3-7 business days, depending on the payment method used.
For any further inquiries, please contact us at support@dyar.shop or through our customer service.
8. Contact Us
If you have any questions about our return policy or need assistance with your return, feel free to contact us:
•Email: support@dyar.shop
•Phone: +971568557895
•Working Hours: 8:00AM TO 5:00 PM
We value your trust and are committed to ensuring your satisfaction with every purchase at DYAR.shop.