Help & FAQ

Everything you need to know, in one place.

Ordering

How do I order?

Browse → Add to bag → Checkout. That’s it.

Do I need an account?

No, but an account saves your address, tracks every order, and unlocks VIP discounts.

Delivery

Where do you ship?

Everywhere in the UAE.

How fast?

Dubai & Sharjah: same-day if you order before 3 PM.
Other emirates: 24-48 h.

Can I track it?

Yes - automatic SMS / WhatsApp link once your parcel leaves our warehouse.

Payment

Cards, Apple Pay, Google Pay or Cash on Delivery.
All gateways are PCI-DSS encrypted - your data never touches our servers.

Returns & Refunds

14 days, unopened, original seal = full refund.

We collect it free; money back in your card within 5 days after inspection.

Authenticity

Every item is batch-verified and sourced only from brand-authorised distributors in the Middle-East.

Doubt it?

WhatsApp us the batch code - we’ll send the certificate of conformity.

Product Advice

Skin type quiz, ingredient filters, and live chat with a certified beauty advisor 9 AM-9 PM daily.

Contact

WhatsApp: +971 56 855 7895 (24 h)
Email: support@dyar.shop
Reply time < 2 min on average.

Account

Sign-up in 10 seconds - earn Dyar Points on every dirham spent and redeem instantly at checkout.

Forgot password?

One-click reset sent to your email.

Promotions

Enter your code in the “Promo” box at checkout.
Members get early access to flash sales and double points days.

Still stuck?

Message us—we’re here until you’re glowing.