Help & FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below you will find answers to some of the most common questions we receive from our valued customers.
1. Placing an Order
Q: How can I place an order on DYAR.shop?
A: Simply browse our product categories, add items to your cart, and proceed to checkout. You’ll be guided step by step to complete your order.
Q: Do I need to create an account to place an order?
A: While creating an account is not mandatory, we recommend it for a faster checkout process and easy tracking of your orders.
2. Shipping and Delivery
Q: Where do you deliver?
A: We deliver across the UAE and strive to expand our services to other locations in the future.
Q: How long does delivery take?
A: Orders are typically delivered within 2–5 business days. For exact timings, please refer to the shipping details during checkout.
Q: Can I track my order?
A: Yes! Once your order is dispatched, you’ll receive a tracking link to monitor its status.
3. Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, as well as cash on delivery for your convenience.
Q: Is online payment secure on DYAR.shop?
A: Absolutely. Our website uses secure payment gateways to protect your information.
4. Returns and Refunds
Q: Can I return a product?
A: Yes, products can be returned within 14 days of delivery, provided they are unopened, unused, and in their original packaging. Please refer to our Return Policy for details.
Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after the returned product has been inspected and approved.
5. Products
Q: Are your products authentic?
A: Yes, we source our products directly from verified suppliers to ensure authenticity and quality.
Q: How can I find the right product for my needs?
A: Our website provides detailed product descriptions and recommendations. If you’re still unsure, feel free to contact our support team for assistance.
6. Customer Support
Q: How can I contact customer service?
A: You can reach us at:
•Email: support@dyar.shop
•Phone: +971568557895
•Contact Form: Visit our Contact Us page.
Q: What are your support hours?
A: Our support team is available 24 Hours to assist you.
7. Account Management
Q: How do I create an account?
A: Click the Sign Up button at the top of our homepage and fill in the required details to register.
Q: I forgot my password. What should I do?
A: Click on “Forgot Password” on the login page and follow the instructions to reset it.
8. Promotions and Discounts
Q: How do I apply a discount code?
A: Enter your discount code during checkout in the “Promo Code” field, and the discount will automatically apply to your total.
Q: Are there special offers for members?
A: Yes! By signing up, you’ll receive exclusive promotions and early access to sales.
9. Other Questions
If your question is not listed here, please don’t hesitate to contact us directly. We’re here to ensure your experience with DYAR.shop is exceptional!
We’re always updating our FAQ page to serve you better. Thank you for choosing DYAR.shop – where beauty meets elegance.